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SHIPPING & RETURNS

SHIPPING POLICY

At Nuvielle, we are proud to offer worldwide shipping to our customers. Delivery typically takes 3 to 25 business days, depending on your location (please allow for longer delivery times for remote areas or due to customs clearance).

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We process orders within 1 to 2 business days after payment confirmation, excluding weekends and holidays. As soon as your order is dispatched, you will receive an email containing your tracking number and carrier information.

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Please note that customers are responsible for any local taxes or customs duties, and reshipping fees may apply for deliveries that fail due to incorrect or incomplete addresses. While we strive to ensure prompt delivery, Nuvielle is not responsible for any delays caused by customs.

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For further assistance, please feel free to contact us at 📧 contact@nuvielle.store

RETURN & EXCHANGE POLICY

At Nuvielle, we issue refunds exclusively as store credit in the form of a non-expiring digital gift card. Please note that we do not provide cash, bank, or card refunds. Store credit will be issued within 7 business days after the inspection of the returned item.

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Eligibility for Returns
Items must be returned within 7 days and in returnable condition. Unfortunately, shipping fees and taxes are non-refundable.

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Using Your Store Credit
Credits do not expire and can be used on any future order.

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Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days at contact@nuvielle.store.

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For any questions, feel free to reach out to us at contact@nuvielle.store

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